Duties and responsibilities:
- Work in a 24x7 shift pattern for a real-time critical infrastructure that is run 365 days.
- Manage and maintain a various maintenance asset management / ticketing system / Help Desk for all Lodige Middle East maintenance & support projects across MENA region.
- Handle the calls / tickets raised by each client and respond accordingly. A team of Mechanical/Electrical and PLC Engineers are available for a joint troubleshooting if required.
- Take ownership of customer issues reported and tracking through to resolution in the respective shifts. Proper handover to the next shift personnel is mandatory.
- Research, diagnose, troubleshoot, and identify solutions to resolve system issues.
- Provide prompt and accurate feedback to various end-users.
- Prepare timely reports and information as mandated by the management or end-user management.
- Assist co-Lodige Engineers with site support and commissioning activities as and when required.
- Follow escalation procedure of unresolved issues up the ladder.
Qualifications/Training required:
- Hold Engineering Degree in IT / Computer Science / Electronics / from any reputed universities.
- Good understanding of Cisco networking architectures and CCNA/CCNP certifications preferred.
- Knowledge in routing & switching, wireless, voice, DC, security preferred.
- Knowledge in Server and storage infrastructure preferred – VMware, VEEAM backup and recovery, RHEL, Basic Linux commands, Oracle 12c
- Ability to diagnose and troubleshoot technical issues and coordinate with 3rd party support vendors.
- Proven work experience as a Technical Support Engineer would be preferrable.
Excellent problem-solving and communication skills. English speaking and writing skills.
Looking for a change towards a positive and rewarding career which is full of explorations?
Please send your CV to lsme.admin@lodige.com, stating your availability, present and expected salaries. Applicants who do not receive notification or an invitation for interview within 4 weeks may consider their application unsuccessfully.
